Case Study: A process evaluation of social value in procurement
Organisation: East London NHS Foundation Trust (ELFT)
Location: East London, Luton and Bedfordshire
Populations served: 1.8 million people
A process evaluation of the implementation of social values in procurement at East London NHS Foundation Trust.
ELFT recognises its significant role and responsibility as an anchor institution to support the health and wealth of the communities it serves. In 2020, its Council of Governors voted and agreed on five social value priorities to embed in our procurement processes:
- Ensuring our suppliers pay the Real Living Wage set by the Living Wage Foundation
- Investment to grow and retention of spend in local economies
- The creation of equal employment and training opportunities for local people, people with protected characteristics, service users, and groups hardest hit by the COVID-19 pandemic
- A commitment to sustainability, including a reduction in carbon emissions
- Support for young workers, school leavers and apprenticeship schemes
We commissioned a process evaluation of our implementation of these social value priorities in the procurement and delivery of two key contracts; with Big Blue Door (a SME) to develop a new intranet and website, and with OCS (a multinational corporation) to provide soft facilities management.