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Help desk
Completion requirements
If you have a query, please contact the help desk at eAteb@wales.nhs.uk or use the live chat function on the Learning@Wales website.
Opening hours are 08:30-16:30 Monday to Friday excluding weekends and bank holidays, with a brief closure on Wednesdays between midday-2pm for essential staff training
Alternatively, you can contact the team on
02921 500300
Please do not send the same query across multiple platforms as this means that it will take longer for us to get back to you. Please send your query to one platform only (email/chat/phone) - any follow up emails/correspondence will not prioritise your request - it will just cause further delay.
Last modified: Thursday, 12 February 2026, 3:46 PM
